Your custom means the world to us. Our aim is to make sure we are giving you the highest quality of customer service, if an issue does arise in this instance please contact us within 48 hours so we can resolve it efficiently. We will do everything in our power to keep you happy and endeavour to solve any issue that may arise.

 

You have 24 hours to change your mind on LENGTH or TEXTURE ONLY.

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Wigs: For hygiene and customisation reasons wigs cannot be exchanged or refunded.

please be sure of your order before placing.

If you feel there is a fault with the unit you must contact us within 24hours of receiving the unit the lace must NOT be cut or knots re-bleached

Please email us at: chixanddollsbeauty@gmail.com

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Accessories: boldhold products, headbands, brushes,combs and all other accessories cannot be exchanged  or refunded for hygiene reasons unless there is a fault.

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