FAQ'S
Frequently Asked Questions (FAQs)
How long will my order take?
All of our wigs are custom-made to order. Please allow 2–3 weeks for your wig to be customised and prepared before dispatch.
How long does a coloured wig take?
Coloured units require additional customisation. Please allow 3–5 weeks for your coloured wig to be completed before dispatch.
Do the wigs come pre-styled?
No. Our wigs are not supplied pre-styled. This allows you or your stylist to customise and style your wig to your own preference.
How do I choose the correct wig size?
Please refer to our Wig Sizing Guide before placing your order. Choosing the correct size is your responsibility. If you are unsure, we recommend measuring your head carefully before purchasing.
Can I change my wig size after ordering?
No. Once production has started, your wig size cannot be changed. Please ensure you order the correct size before completing your purchase.
Can I customise my wig?
Yes. Depending on the product selected, you can choose options such as length, cap size, and colour (where available).
How do I track my order?
Once your order has been dispatched, you will receive a tracking number by email. You can use this to monitor your delivery.
Do you ship internationally?
Yes. We ship to selected countries worldwide. Shipping options available to your location will be shown at checkout.
Can I have my wig installed?
Yes. Once you’ve purchased your wig, simply contact us via WhatsApp, Instagram or email to arrange your installation appointment.
Where can I have my wig installed?
We offer professional installation appointments at our salon locations in Birmingham and London. Our team will help you book an appointment at the location most convenient for you. Alternatively your own stylist can install for you.
Can I purchase a wig as a gift?
Absolutely! Our wigs make a thoughtful gift for someone special.
Do you sell gift cards?
Yes. Gift cards are available in a range of values. Simply choose the amount you’d like to purchase.
Can I return or exchange my wig?
No. Due to the hygienic nature of our products and the fact that each wig is custom-made, we do not accept returns, refunds or exchanges. ALL SALES ARE FINAL. By placing an order, you confirm that you have read and agreed to our Returns Policy and Terms & Conditions.
Will my wig look exactly like the product photos?
Winits are not pre-styled our products photos are and example of what can be achieved. We aim to ensure our product photos accurately represent each wig.
What type of hair do you use?
We use 100% premium human hair, allowing you to curl, straighten and style your wig just like your own hair (unless otherwise stated on the product page).
How should I care for my wig?
To prolong the life of your wig, we recommend listening to our suggestion when you have your install using high quality moisturising hair care products,(aussie is recommended) for washing. Storing it correctly when not in use, and avoiding excessive heat. Care instructions will be provided with your order where applicable.
What happens if I enter the wrong shipping address?
Please contact us immediately if you notice an error. If your order has not yet been dispatched, we will do our best to update your address. Once an order has been shipped, we cannot guarantee that changes can be made.
What if my parcel is delayed after dispatch?
Once your order has been dispatched and a tracking number has been issued, delivery is the responsibility of the courier. Any shipping delays should be followed up using your tracking information or by contacting the courier directly.
Can I cancel my order?
Orders may only be cancelled within 24 hours of purchase. Once your custom wig has entered production, cancellations are not possible as each unit is made to order.