Returns, Refunds & Exchanges
Refunds, Returns & Exchanges Policy
ALL SALES ARE FINAL.
Due to the custom-made nature of our products and for strict hygiene reasons, we do not accept refunds, returns or exchanges.
Please ensure you carefully review your order before completing your purchase, including your selected product, colour, length, cap construction and, most importantly, your wig size. We strongly recommend referring to our Sizing Guide before placing your order, as sizes cannot be changed once your order has been placed.
As our wigs and hair products are made to order and are considered personal hygiene items, they are exempt from cancellation, return and exchange once purchased, except where required by applicable consumer law.
We are unable to accept returns or exchanges for:
- Incorrect size ordered by the customer.
- Change of mind.
- Incorrect colour, length or product selection made by the customer.
- Products that have been worn, tried on, altered, customised, washed, brushed, cut, styled or otherwise handled after delivery.
- Any custom-made or personalised order.
It is the customer’s responsibility to ensure all order details, including shipping information, are accurate before completing checkout. Orders cannot be amended once production has begun.
If your item arrives damaged or you believe you have received the wrong product, you must notify us in writing within 48 hours of delivery, providing clear photographs and your order number. We will investigate the matter and, where appropriate, provide a resolution in accordance with your statutory consumer rights.
By placing an order with Chix and Dolls Beauty, you acknowledge that you have read, understood and agreed to this Refunds, Returns & Exchanges Policy, as well as our Terms & Conditions. Your purchase constitutes acceptance of these policies.
THIS POLICY IS ALSO SET OUT IN OUR TERMS & CONDITIONS. BY PURCHASING FROM CHIX AND DOLLS BEAUTY, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD AND ACCEPTED THESE TERMS.