Shipping policy
Shipping Policy
Thank you for shopping with Chix and Dolls Beauty.
As all of our wigs are customised specifically for each customer, please allow the following processing times before your order is dispatched:
Processing Times
- UK Orders: Please allow 2–3 weeks for your order to be made, prepared, and shipped.
- International Orders: Please allow up to 4 weeks before your order is shipped.
- Pre-Orders: Pre-order items will be dispatched as soon as they become available and are back in stock.
Once your order has been dispatched, you will receive a tracking number via email. It is the customer’s responsibility to use the tracking information provided to monitor the progress of their delivery.
Delivery Responsibility
Once your order has been shipped, Chix and Dolls Beauty is not responsible for:
- Missed delivery attempts.
- Orders returned to the courier or postal depot due to failed delivery attempts.
- Delays caused by the courier, customs, weather conditions, or other circumstances beyond our control.
- Incorrect or incomplete shipping addresses provided at checkout.
If a parcel is returned to us because of an incorrect address, missed deliveries, or failure to collect it from the courier or postal depot, the customer will be responsible for paying any additional shipping costs required to resend the order.
Please ensure your shipping address is correct before placing your order, as we cannot guarantee changes once an order has been processed.
While we always aim to dispatch orders within the stated timeframes, processing times may be slightly longer during busy periods, product launches, promotions, or public holidays. We appreciate your patience while we create your custom unit.
If you have any questions regarding your order, please contact us before placing your purchase or while your order is still being processed.